本行现正进行系统升级,暂时未能提供部分服务,本行将于2024年9月23日(星期一)上午5时起陆续恢复服务。 为减低对客户的影响,本行将特别安排于指定时间及分行提供紧急现金提取服务1)。 如有查询,请参阅「关于《银行系统升级及银行服务暂停之重要通知》及《银行服务、条款及收费表修订之通知》」(「通知」) 2)或致电本行特设之系统升级专线 3)(852) 2616 6066。如为阁下带来不便,敬请见谅。
1)下列指定分行将于2024年9月21日(星期六)至9月22日(星期日),上午9时至下午8时期间,为本行客户提供港币现金提取服务。 以同一名下之个人客户/联名户/公司户计算,期内于指定分行最高提款限额为每天港币30,000元(假设相关户口有足够户口结余), 而每宗交易的最低提款额为港币500元,每次提款金额必须为港币100元的倍数。若阁下于上述期间到下列指定分行柜台提取现金, 阁下必须出示个人身份证明文件。指定分行如下:
分行^ | 地址 |
---|---|
总行营业部 | 香港中环德辅道中151号 |
西湾河分行 | 香港西湾河筲箕湾道63号 |
观塘分行 | 九龙观塘道410号地下1号铺及1楼2号铺 |
油麻地分行 | 九龙油麻地弥敦道309号 |
荃湾分行 | 新界荃湾众安街78号 |
沙田分行 | 新界沙田横壆街1-15号好运中心地下7-8号铺 |
^注:指定分行只提供港币紧急现金提取服务,恕未能提供其他银行服务。 |
2)通知详情:
个人客户请<按此>
企业客户请<按此>
个人客户常见问题请<按此>
企业客户常见问题请<按此>
补充资料:
《各区自助银行服务暂停及恢复的具体安排》<按此>
《网上缴费服务不支持之JETCO(银通)商户列表》<按此>
3)系统升级专线将于2024年9月20日(星期五)下午8时至2024年9月23日(星期一)上午5时期间提供24小时服务。
南洋商业银行有限公司谨启
2024年9月
September 2024
The Bank is undergoing a system upgrade and some of our services are temporarily unavailable. We will be back to service from 23 September 2024 (Monday) 5:00 am gradually. To minimize the impact to our customers, the Bank will arrange emergency cash withdrawal service at designated branches and service hours a). For enquiry, please refer to Announcement on the "Important Notice on Banking System Upgrade and the Temporary Suspension of Banking Services" / "Notice of Amendments to the 'Banking Services, Conditions and Rules and Schedule of Charges'" (the "Notification") b) or call our System Upgrade Hotline c) at (852) 2616 6066. We sincerely apologize for any inconvenience it may cause you.
a) The Bank has arranged the HKD Emergency Cash Withdrawal Service for the Bank’s customers at the following designated branches, between 9:00 am and 8:00 pm from 21 September 2024 (Saturday) to 22 September 2024 (Sunday). The aggregate maximum cash withdrawal limit at these designated branches during this period for each of the Bank's Personal Account / Joint Account / Corporate Account under the same customer's name is HKD30,000 per day (provided that the relevant account maintains sufficient balance). The minimum cash withdrawal amount for each transaction is HKD500, and the amount of each withdrawal must be in multiples of HKD100. Customer will be required to present valid personal identification documents to use this Service. The designated branches are as follows:
Branch^ | Address |
---|---|
Main Branch | 151 Des Voeux Road Central, Hong Kong |
Sai Wan Ho Branch | 63 Shau Kei Wan Road, Sai Wan Ho, Hong Kong |
Kwun Tong Branch | G/F Shop 1, 1/F Shop 2, 410 Kwun Tong Road, Kowloon |
Yau Ma Tei Branch | 309 Nathan Road, Yau Ma Tei, Kowloon |
Tsuen Wan Branch | 78 Chung On Street, Tsuen Wan, New Territories |
Shatin Branch | Shop 7-8, Level 1, Lucky Plaza, 1-15 Wang Pok Street, Shatin, New Territories |
^Note: The designated branches will only provide the HKD Emergency Cash Withdrawal Service, and will not provide other banking services. |
b) For Notification details:
Personal Customers please <Click here>
Corporate Customers please <Click here>
Frequently Asked Questions (FAQ) of Personal Customers please <Click here>
Frequently Asked Questions (FAQ) of Corporate Customers please <Click here>
For Supplemental Information:
"Suspension and Resumption Arrangement for Self Service Banking Services in Each Area" <Click here>
"List of JETCO Merchants Not Supported by Online Bill Payment Services" <Click here>
c) The System Upgrade Hotline will provide 24-hour service from 20 September 2024 (Friday) 8:00 pm to 23 September 2024 (Monday) 5:00 am.
Nanyang Commercial Bank, Limited