Upgraded Mobile Banking,

Manage Your Finances At Ease

Rolling out from 19 March 2026 in phases

  • Simple, Direct Transfers

    Faster processing

  • Upgraded Message Center

    Always stay on top of your account activities

  • Refreshed Interface

    Product and service features clearly presented

  • Investment Asset Allocation at a Glance

    Helps you easily grasp your overall investment picture

Refreshed Interface

  • Time Deposits: Top products displayed on the homepage.
  • Securities: Securities overview added to the watchlist page.
  • Funds: Top 10 best-selling funds ranking added to the homepage.

Simple, Direct Transfers

  • Clearly categorises three major scenarios: Local, Mainland China, and Overseas transfers.
  • Centralised display of "My Payee" and "My Bill" pages for clearer viewing and management.
  • Fewer steps to improve operational efficiency.

Investment Asset Allocation at a Glance

  • Graphical presentation of investment asset allocation ratios.
  • More intuitive holding display.
  • Distribution of various asset types easily viewable at a glance.

Upgraded Message Center

  • Enable push notification to receive latest updates on your account / services, marketing promotion, and ensuring you stay on top of your account.
  • With clear message categorization, manage your finances in a more organized way.
  • View you messages from the latest 90 days with ease.

Download

the NCB Mobile Banking App

The NCB Mobile Banking App comprehensively takes care of your daily financial needs.

Enjoy a smoother Mobile Banking experience.

Starting from 19 March 2026, you may update the Mobile Banking App to the latest version via App Store, Google Play or by downloading APK file through Android Application Package at homepage of the Bank’s website.

Note: Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc.

FAQ

  • 1. What are the changes in the new interface?

    We have now redesigned and optimised the interface, moving frequently used functions to the forefront of the homepage for a clearer visual hierarchy, bringing a new experience to customers:

     

    • Homepage: Added "Convenient Features" and "More Services" buttons; displayed top time deposit products; added Top 10 best-selling funds ranking; "All Functions" button supports searching in Traditional Chinese, Simplified Chinese, and English.

     

    • Transfer: Categorisation of three major transfer scenarios: "Local", "Mainland China", and "Overseas"; optimised transfer/remittance function interaction; centralised "My Payee" and "My Bill" pages to improve operational efficiency; supported sharing transaction results.

     

    • Investment: Consolidated entry points for investment products like securities, funds, bonds, precious metals, etc.; graphical presentation of investment asset allocation ratios, holdings displayed clearly at a glance, distribution of various asset types easily viewable; added "Securities Overview" to the stock watchlist page; "More Products", "More Information", and "More Services" can be accessed.

     

    • Account: Account overview integrates the balances of savings & current accounts, time deposit account, and investment account.
  • 2. If I do not proceed Mobile Banking App update, can I continue to use the current Mobile Banking services?

    We will roll out the new version of the Mobile Banking App to customers from 19 March 2026 in phases, during which Mobile Banking services will remain. If you have not proceeded the Mobile Banking App update via the App Store, Google Play, or by downloading the APK file through the Android Application Package at the homepage of the Bank’s website by mid-April 2026, we will arrange system-pushed update alert for existing users to ensure your experience on our Mobile Banking services remain (For details, please refer to the Bank’s website(the Bank‘s website>“About Us”>“Notice”).

  • 3. How can I enable push notification services?

    (1) You may enable push notification services via Mobile Banking (Path: "All Functions" > "Accounts" > "My Profile" > "Preferences Settings" > "Communication Preferences" > "Receive Push Notification").

    (2) You may further update your preference to receive alerts on Transaction Notifications, Services & Promotions. (Path: "Communication Preferences" > "Push Notification Preferences").

  • 4. After enabling push notification services, what types of push notifications will I receive?

    (1) Transaction Notifications:

    • Outward FPS Transfers
    • JETCO Cardless Cash Withdrawal
    • Securities, Fund Price Alerts (when you have set up price alert services)
    • More push notifications on transaction alerts will be coming soon, stay tuned.

    (2) Important Announcements: Bank services, system maintenance and security matters

    (3) Services & Promotions: Marketing promotions/ personalised offers

  • 5. Why do I fail to receive push notifications sometimes?

    (1) There might be delays or delivery failures for push notifications due to the mobile device's network connectivity or data issues.

    (2) If you are on an Android device, you may not be able to receive push notifications given Google services being limited in some countries and regions.

    You may still view your push notifications from the past 90 days at the "Message Center".

  • 6. After enabling push notification services, will it replace other current notifications delivered through other channels?

    If you successfully enabled push notification services, the Bank will replace SMS and/or email by push notification to send notifications regarding your account, investment and other kinds of notifications as deemed appropriate. The Bank will also send notifications via SMS and/or email to you in certain cases.

Important Notice

The information contained on this page is for informational purposes only and does not constitute an offer, solicitation or recommendation, opinion, or any guarantee for the purchase, sale, subscription or trading of any investment product or service. Our products, services, and offers are subject to terms and conditions. In case of any discrepancy between the English and Chinese versions of this information, the Chinese version shall prevail. For enquiries, please visit any Nanyang Commercial Bank branch or call our Customer Service Hotline at (852) 2616 6628.

Risk Disclosure Statement

Investments involve risks. The prices of investment products can sometimes be very volatile and may go down as well as up, and may even become worthless. Trading or investing in investment products may not necessarily result in profits and may lead to losses. You should be responsible for your own information gathering and research before engaging in any transaction or investment. Before making any investment decision, you should carefully consider whether trading or investing is suitable for you based on your own financial situation, investment experience, investment objectives, willingness and ability to bear risks, and an understanding of the nature and risks of the relevant products, or seek independent financial and professional advice.

 

The information contained on this page is issued by Nanyang Commercial Bank, Limited and has not been reviewed by the Securities and Futures Commission of Hong Kong.

General Terms & Conditions:

1.The above products and services are subject to the relevant terms and conditions. For details, please refer to the relevant promotional brochures or contact the staff of Nanyang Commercial Bank, Limited (the “Bank”).

2.The Bank reserves the right to change, suspend or cancel the above products, services and offers, and amend the relevant terms and conditions at any time at its discretion without prior notice.

3.In case of any dispute, the decision of the Bank shall be final.

4.Please refer to the actual interface and functionality as the most accurate version of e-banking service.

 

Security Alerts: For details on security alerts, you can visit the Bank’s website (the Bank’s website > “Security Information”).

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